American Wireless is a leading retailer of Cricket Wireless no contract cell phone and plans in the greater Washington DC area. We work directly with the leading carriers including Cricket Wireless to bring you outstanding deals and promotions while providing the one on one attention that you need. Please note that pricing and promotions are only available at American Wireless retail locations or over the phone at (800)319-4757.
Through our personal approach to wireless we have changed the wireless market and how customers interact with carriers. Major wireless carriers such as Cricket Wireless contract distribution and management services to American Wireless to improve their customer contact points and to reach niche markets that are missed through mainstream marketing. Through viral and non-traditional marketing, American Wireless delivers value to the carrier while delivering an exceptional experience to the customer. If you are interested in utilizing American Wireless for reaching new distribution points please feel free to call our corporate services office at (202)683-6005.
AMERICAN WIRELESS FULFILLMENT AND PROCESSING
American Wireless is your one stop source for all your wireless needs including cell phones, broadband, plans and services. We pride ourselves in providing a high quality product at an affordable price and getting that to your reach in a convenient manner. Both in our online, telephone and retail sales channels we work closely with warehouse operations and logistics to get your device in record time and best of all most products are in stock at our retail locations for immediate service. We provide free local delivery in most cases.
AMERICAN WIRELESS CUSTOMER SERVICE
Primary customer service and technical support will be provided by the carrier / manufacturer directly which includes any handset issues, billing questions or warranty exchanges. American Wireless serves from time to time as a facilitator of such service and prides itself with its high customer satisfaction ratings. You may contact American Wireless regarding your order status and logistics questions but other than that, all other questions should be directed toward the carrier customer care area as they are best trained to answer your questions.
|SALES / PRE-SALES SUPPORT AND BILL PAYMENT|
|Consumer Sales Questions||Contact Consumer Sales at (800)319-4757|
|Business / Enterprise Sales Questions||Contact Business Sales at (517)944-0886|
|Retail Questions - Ballston Common Mall||Contact Ballston Common Mall - (202)683-6003|
|Retail Questions - Georgetown Park Mall||Contact Georgetown Park Mall - (202)683-6007|
|Over the Phone Bill Payment||Contact Bill Payment- (202)470-3332|
|Contact Us Online||CLICK HERE FOR ONLINE CONTACT|
|SUPPORT AND SERVICES|
Monthly Billing Questions
Technical Questions (Phone, Service)
Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information.
AMERICAN WIRELESS BILLING AND PRICING
Prepaid phones and service payments are non-refundable due to the nature of the product. Any warranty exchange that may be needed as a result will need to be done directly through the carrier or manufacturer service department. Bill payments are non-refundable and non-transferrable, please make sure that you check the number carefully before making payment as once payment has been applied to the phone number, the funds can not be refunded or transferred to another phone number.
Pricing and promotions on the website is generally for new customer's only, pricing for upgrade or replacement device may defer. Please call the sales department to confirm all pricing and promotions for upgrade or replacement handsets. Based on carrier you may have to pay a required activation fee or equipment change fee, these fees are required for purchase of the handset and are done at the store location at the point of sale.
Pricing and promotions may change at any time at full discretion of American Wireless. American Wireless is not responsible for any promotions that may have expired or for any pricing errors at both retail and online sites. It is the responsibility of the consumer to check regarding our latest pricing and may call our consumer sales line at (800)319-4757 regarding any questions regarding pricing or to validate any pricing or promotion. This may also be utilized for calling rates and fees including international calling rates.
AMERICAN WIRELESS TRADE-IN AND RECYCLING PROGRAM
American Wireless has partnered up with Flipswap for managing our Trade-In program. A portion of the handsets are processed in house and the rest is sent out to Flipswap for processing at various processing centers throughout the world. Please note that you are solely responsible for resetting and deleting out any information on your handset before sending to American Wireless. American Wireless is not responsible for any content that was not removed prior to submitting to our retail or operations centers. Submitting your handset to American Wireless acknowledges that you accept the terms of American Wireless and of Flipswap, Inc.
American Wireless collects information at several stages during your interaction at our retail and online platforms. When you first enter our site, we note your IP address to help with administrating the site. As you browse the site, we record your zip code via a cookie so we can serve more location specific information on your next visit.
When you purchase a product or service, you give us contact and shipping information (like your name, address, phone number, e-mail address, etc.) and credit information like Social Security number, date of birth, credit card and driver's license identification, if your order contains products that need to be activated by a carrier. We use this information to process and fulfill your order and to protect you from false purchases made in your name.
The information you provide us is utilized for processing your order and activating your service or bill payment information and we may share this information for the purpose of completing your order or for our internal and affiliate requirements to provide you an outstanding experience. We also work with service providers who provide services, including but not limited to web hosting, order processing and fulfillment, credit card clearance, data analysis, e-mailing and other services of an administrative nature. Your contact information is shared with such third parties exclusively for the purposes of providing such services. We require service providers to agree to use our customer data strictly for the purposes described above and to not use it for their own marketing purposes; however, we cannot be responsible for the privacy policies or practices of such third parties. From time to time, we may present offers to you from trusted third party partners.
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